Stuck at character selection

[Ichioz]

Is there anyone experiencing this? 

 

in my main account, whenever i log in and pick a channel and proceed with the character selection.. 

suddenly it freezes. But for my second account it was okay. i dont know whats happening.. 

if theres anyone who know how to fix this please let me know. 

[Jordan]

Try log into the second account, turn the graphics settings down and then try log the first account again after closing the game. This is a common issue with Windows 8.1 and Windows 10 in regards to Direct X 9. This isn't something we can really solve unfortunately

[Ichioz]

unfortunately sir, i already did it. i already lowered the settings. but still it cant push through.  the thing that i dont i understand is the why is my second account okay. and my main is not

[Jordan]

Is it hanging where the game is still moving like the little mobs in the background? or is the screen freezing with only music playing.

[Ichioz]

the little mobs doesnt move but the music is playing . it just freezes .. but i tried to click the start game and put my character password.(takenote the screen still freezes. ) it pushes through but i was stuck at the loading screen.

[Ichioz]

really hoping you could help me with this jordan. the issue is my main account only. . my 2nd account can login and play. ..