Starter Pack

[LiriRaid]

Muy buenas noches, me gustaría informar un problema que le sucede a un amigo que reclama el Starter Pack en la sección Eventos, pero lo ha intentado, reinicia el juego, vuelve a registrarlo, lo cierra y lo vuelve a abrir, pero no lo recibe, y cuando ingresa al En la sección de Eventos, resulta que lo reclamo, pero nada le parece.
 

[LiriRaid]

Very good night I would like to report a problem that happens to a friend claiming the Starter Pack in the Events section but he has tried, restart the game, relog, close it and reopen it but does not receive it, and when he enters the section of Events it comes out that I claim it but nothing appears to him.
 

[MrDoudou]

Did he look in the Item Mall? (key I)

[LiriRaid]

If he says the one who did the whole procedure, he went to the page, he went to the events section, he started his session with his account, he gave him a claim, he entered the game, he gave the i game store and says that nothing that he received nothing in the left section of the store.

[Jordan]

Did they redeem on the correct page? Remember both Classic Eden Eternal and Awaken Eden Eternal have starter packages. Make sure you claim on the right website.